PRODUCT SUPPORT FAQ'S

Evaluation Copy Users: How do I get started?

1. Print copies of the sample bubble form (provided as a PDF in C:\InspiroScan\Definitions). Fill out the bubble forms with sample data.
2. Load the sheets in your scanner. Be sure the forms are placed in the sheet feeder correctly, so that the front side of each form will be scanned.
3. Click Scan One-Sided Sheets.
4. In the Select Source window select the TWAIN driver for the scanner you wish to use. For Fujitsu scanners, the TWAIN driver starts with "FUJITSU". Click Select.
5. When the scan is complete you will receive a message giving you the ability to add more sheets to the sheet feeder, or to end the scan. Click the appropriate response to indicate that your finished scanning. With Fujitsu scanners, the appropriate button is Cancel.
6. Your scan results will appear in the main results grid.

My scanner isn't showing up in the Select Source list. What do I do?

If your scanner isn't showing in the list of scanners first check to make sure the scanner is powered on and that the cable that runs between your scanner and computer is connected. If the scanner still does not show up in the list, exit InspiroScan, install the TWAIN driver for your scanner, and then try again.

Evaluation Copy Users: How do I print more bubble forms?

The bubble form PDF provided with the Evaluation Copy is located in the Definitions folder of the InspiroScan application folder. If you installed InspiroScan in its default location, the bubble form PDF will be located in C:\InspiroScan\Definitions. Once inside the Definitions folder, open the PDF. You must have Adobe Acrobat installed on your computer to open the file.

How do I view a form?

If you double-click a row in the results grid, you'll be able to view the form and edit the data for the form.

How do I zoom in on a form?

If you double-click a row in the results grid, you'll be able to view the form. To zoom in and out on the form, click the image of the form, and then roll your mouse wheel, or right click and select Zoom.

What do I do with unscannable forms?

If a form cannot be scanned, its row in the results grid will be pink. You can rescan the batch of forms. You can also check the paper form to see if there are problems with the registration marks ("T" shapes near the four corners of the form), or timing marks (black rectangles going down the sides of the form).

Light marks are being missed. What do I do?

You can adjust the Black / White Threshold by clicking Manage Configuration, then entering the Configuration Management password, admin. Once you're in the Manage Configuration Menu, click Threshold and Calibration Level. Then change the Black / White Threshold to a higher value. Typically, changing the value by 10 has a noticeable effect. For example, if the Black / White Threshold is 130, change it to 140. When you close the Threshold and Calibration Level window, your changes will automatically be saved.

All my rows are yellow, what happened?

Yellow indicates that a form may have missing marks. To check, double-click a row in the results grid. After you double click you'll be able to view the form and see if the data for the form is missing any values. Zones with missing values will be highlighted yellow. You can edit the data for the form if desired, and click Save Changes and Exit to save your changes.